Route Mgr - Residential

Route Mgr - Residential Job Number: 111395 Description Route Manager - Residential Have others always wanted to be on the team because YOU were on it? Are you "the one" often sought out by others because you listen? Do you communicate in a way that make people feel like you understand their needs? Do you take a sense of pride and ownership for whatever you do? Would you like the benefits of working for a Fortune 500 company that values these traits? If your answers are yes, then apply for the Route Manager - Residential role at Waste Management. We need you to help us continue our growth as an industry leader, and we'll help you grow your career at the same time. Summary In this role, you will have full management responsibility from monitoring and managing collection routes, to supervising managing employees. Additionally, you'll use your strong listening and resolution skills when dealing with internal functional groups, customers and unions as needed. Key Responsibilities Responsible for employee (driver) supervision to include; job responsibilities, manage productivity of each driver in accordance with regulatory agency guidelines, performance reviews, compensation issues, scheduling, and complaints. Organizes and schedules all necessary resources required to accomplish activities and coordinates daily operational needs with Maintenance team. Reviews and audits documentation related to route operations on a daily basis (e.g., driver time and attendance, open tickets), following-up where appropriate. Manages the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues. Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per company standards and agreements. Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate. Communicates and follows-up on sales opportunities, scheduled deliveries, and problems at customer site, Driver Vehicle Inspection Report (DVIR) repairs, container swaps, and safety issues reported by drivers. Establishes and maintains a clean, safe work environment in compliance with Company/Occupational Safety and Health Administration (OSHA) standards. Qualifications Requirements Associates Degree or equivalent experience Ability to occasionally exert physical effort in handling objects less than 30 pounds At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as Stock Purchase Plan, Company match on 401k plan, Tuition Reimbursement and more! Our employees also receive Paid Vacation, Holidays and Personal Days. Please note that benefits may vary by site. If you are interested in real career growth, while making a difference in the communities we serve, apply for the Route Manager - Residential role today. Move your career forward with Waste Management! APPLY ON LINE http://wm.taleo.net/careersection/wm_cs_pro/jobdetail.ftl